Cookie Policy

1. Overview and Purpose

Castor Health is committed to protecting the privacy and security of our users while delivering high-quality, integrated healthcare services. When you visit our website or interact with our digital platform, we use cookies and similar tracking technologies to ensure our services remain secure, performant, and reliable.

This Cookie Policy describes what cookies are, why we use them, and the privacy choices you have when using our website. Our use of cookies is designed to respect your preferences while maintaining the essential functionalities required to support patient care, home care requests, medical supply orders, and healthcare training.

We encourage you to review this document to understand how we balance the technical requirements of operating a digital healthcare platform with our commitment to visitor privacy.

2. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They are saved by your browser and returned to the website on subsequent visits. Cookies allow a website to recognize your device, maintain your session state, and remember your configurations, which is necessary for secure authentication and smooth site navigation.

In addition to traditional cookies, we may use related browser-level technologies, such as browser local storage. Local storage allows us to store basic data locally on your device (such as items added to a shopping cart before logging in) to optimize performance and prevent data loss. For the purposes of this policy, all references to “cookies” encompass cookies, local storage, and similar web technologies.

3. Essential Cookies

Essential cookies are necessary to provide the services requested by users and to maintain the security, integrity, and reliability of the Castor platform.

These cookies are strictly required for the core operation of our website and digital services. They support critical functions such as secure user authentication, account security checks, shopping cart state management, checkout processes, and service requests. Essential cookies cannot be disabled through our consent preference modal because the digital platform would fail to operate correctly without them.

For example, when you sign into your account or fill out a request form, an essential cookie securely verifies your session so you do not have to re-authenticate on every page. Additionally, we use essential security cookies to prevent malicious actions and cross-site requests, protecting your sensitive account information.

We also use an essential cookie to remember your cookie consent preferences themselves. This ensures that we honor your privacy choices and do not repeatedly prompt you with the consent banner during future visits.

4. Performance and Analytics Cookies

To continuously improve the quality and accessibility of our healthcare platform, we use optional performance and analytics cookies. These cookies allow us to collect anonymous, aggregated statistics about how visitors interact with our website, such as page load speeds, error rates, and the most frequently visited sections of the site.

This analytics data is used solely to enhance website performance, streamline navigation, and ensure that crucial resources — like our intake forms and store checkout flows — are operating efficiently. It does not identify you personally, and we do not use this information for targeted advertising or data-brokering.

Analytics tracking is entirely optional. These cookies are disabled by default and will not load unless you explicitly consent to them. You may enable or disable them at any time through our cookie preference settings.

5. Embedded Third-Party Content

To provide enhanced interactive resources, such as showing our physical locations on Google Maps or providing educational health videos via YouTube, some pages on our platform include embedded third-party content.

When you load pages with these embeds, the third-party providers (such as Google LLC) may set cookies and tracking identifiers in your browser. These cookies are governed by the respective third party's privacy policy and data collection practices, which Castor Health does not control.

To protect your privacy, embedded third-party content is blocked by default. No connection is made to their servers, and no third-party cookies are set until you choose to enable this category. If you choose to keep this category disabled, a placeholder card will show in place of the map or video player, giving you the option to quickly enable the content inline.

6. Do Not Track (DNT) Signals

Some web browsers provide a “Do Not Track” setting that sends a signal to websites indicating that you do not want your online activity tracked. Because there is currently no universally accepted technical or legal standard for responding to such signals, Castor Health may not respond to Do Not Track requests.

7. Managing Your Preferences

When you first visit our platform, a cookie consent banner is displayed at the bottom of your screen asking you to make a choice regarding optional cookies. You have the options to accept all cookies, reject optional cookies, or customize your settings on a category-by-category basis.

You can adjust or revoke your cookie choices at any time. To modify your preferences, you can click the Cookie Settings link located in the footer of any page, or click the button below:

Additionally, you have the option to control cookies directly at the browser level. Most modern browsers allow you to block, delete, or review cookies within their privacy settings menu. However, please note that blocking all cookies — including essential cookies — will prevent our digital services, authentication systems, shopping cart, and request forms from functioning.